Refund policy

Last updated 11 October 2026. Applies to every LocatorZero licence: Monthly, Pro and Lifetime.

In short: a full refund within 14 days of any payment, no questions asked. And since the desktop app is free for 90 days first, you can try everything before you pay at all.

What you can get back

• Within 14 days of a payment: the full amount of that payment, including tax. This applies to a first purchase and to each renewal.
• After 14 days: we normally don't refund, but if something is wrong (for example, you were charged twice, or the app doesn't work on your computer and we can't fix it), write to us and we will put it right.
• Subscriptions: you can cancel any time to stop future payments, with no fee. Cancelling on its own doesn't refund the current period, but within 14 days of that payment you can ask for a refund too.

How to ask

Email locatorzero.help@gmail.com with your order number (it is in your receipt email). A reason is welcome, because it helps us improve, but it is not required.

Refunds are issued through Lemon Squeezy, our seller of record, to the card or account you paid with. We aim to process them within 3 working days; your bank may take 5 to 10 working days more to show the money.

After a refund

The licence for that order ends, so please remove its key from the app. If you are still within your 90-day trial, the trial continues as before. Your files and settings are not touched.

Your legal rights

This policy adds to, and does not reduce, any rights you have under the consumer laws where you live.